For Leaders and Trainers

How the levels are meant to work

Every level page has two parts:

1. Trusted with: what someone can be left to do alone at that level, and what we expect them to do well.
2. Modules: the training that gets them there.

A level is a description of what someone can be trusted with. Someone working towards Level 1 is already running bits of the service with someone beside them. They’re not Level 1 until they can do the whole thing without help.

Nobody is “promoted”

Someone moves up when they can already do the job, which means it should never be a surprise to either of you.

How training actually works

Here’s a guideline on how to train people effectively:

Step	What happens
I do	They watch me, and I say out loud what I’m doing and why
We do	They drive, I sit beside them and talk them through it
You do	They drive, I’m in the room and quiet